Common Problems and Solutions

Install Fails

Installs will fail if a default database isn’t configured for Juris. To resolve this, open Juris License Manager and set a default database for Juris. For instructions, see Preparing for Juris Go Manager.

Error message says .NET Framework must be updated

During the installation, you may receive a message saying .NET Framework was not installed. The .NET Framework 4.6.1 of higher is required for Juris Go.

The installer will detect whether the required version is already installed on your computer. The installer will try to install .NET Framework if it does not find the correct version.
If you are running Windows Server, try applying a service pack to support the required version of .NET Framework. You must install that service pack and then return to the Juris Go Manager installer.

Complete Updates

Your administrator updates the full version of Juris Go Manager, but you (the user) must update the app on your phone. Please complete this update if you receive the message, "A Juris Go update is required. Please tap continue to install the update."

If the administrator has not updated Juris Go Manager, you receive the following message, "Your app has been updated to the latest version, but your administrator must also update the Juris Go Manager. Once the Go Manager has been updated, you can enjoy the latest version of Juris Go."